Terms of Use

Last updated: November 12, 2026

These Terms of Use (“Terms”) govern your access to and use of the Vanessa Wilde & Co. website, assessments, digital resources, products, services, communications, and related content.

By accessing www.vanessawildeco.com, submitting a form, completing an assessment, purchasing a product or service, or otherwise interacting with Vanessa Wilde & Co., you agree to these Terms.

If you do not agree with these Terms, please do not use the website or related offerings.

1. About Vanessa Wilde & Co.

Vanessa Wilde & Co. (“Vanessa Wilde & Co.,” “we,” “us,” or “our”) provides Fractional CMO leadership, Strategic Marketing Advisory, and Marketing Audit & Growth Strategy services. We also offer marketing assessments, educational resources, digital products, and related business services.

Contact information:

Vanessa Wilde & Co. Surprise, Arizona 85379 Email: vanessa@vanessawildeco.com

2. Eligibility

The website, assessments, products, and services are intended for individuals who are at least 18 years old and legally capable of entering into a binding agreement.

By using the website or purchasing an offering, you represent that you meet these requirements.

3. Informational and educational purposes

The content provided through our website, assessments, emails, videos, reports, downloads, courses, consulting materials, and other resources is provided for general informational and educational purposes.

Nothing provided by Vanessa Wilde & Co. constitutes legal, tax, accounting, investment, or financial advice.

You are responsible for evaluating the information and deciding whether and how to apply it to your business.

You should consult an appropriately qualified professional regarding legal, tax, accounting, financial, or other regulated matters.

4. Marketing assessments and results

Our assessments may collect and evaluate information you provide to generate a personalized result, category, recommendation, report, video, or other resource.

Assessment results are based on predetermined questions, scoring rules, and general marketing principles. They are designed to help identify areas that may deserve further attention.

Assessment results:

  • Are not a complete audit of your business
  • Are not a substitute for individualized professional advice
  • Do not guarantee that a particular issue has been identified
  • Do not guarantee increased revenue, sales, leads, customers, or other results
  • May not account for every factor affecting your business

You remain responsible for your decisions, strategies, expenses, implementation, and results.

5. No guarantee of results

Vanessa Wilde & Co. does not guarantee any specific business, financial, marketing, sales, revenue, audience, customer, or personal outcome.

Testimonials, examples, case studies, prior results, and references to client experiences are illustrative only. They do not represent a promise or guarantee that you will achieve the same or similar results.

Business outcomes depend on many factors outside our control, including your market, audience, offer, pricing, implementation, team, resources, timing, experience, economic conditions, and decisions.

You accept responsibility for the risks associated with operating and marketing your business.

The One-Change Experiment

The One-Change Experiment applies historical conversion rates to hypothetical visitor counts to illustrate how different conversion rates could affect the number of leads or registrations at the same traffic volume. The calculations may use rounded figures. They are illustrative estimates and do not predict or guarantee leads, registrations, sales, revenue, or other business results. Actual performance depends on the circumstances of your business and campaign.

6. Services and separate agreements

Submitting an application or scheduling or attending an introductory consultation does not establish a consulting or client relationship or commit either party to an engagement. A consulting engagement begins only when both parties agree to the applicable written service agreement.

Certain consulting, advisory, fractional marketing leadership, project work, retainers, strategy sessions, courses, programs, or other paid services may require a separate proposal, contract, statement of work, checkout agreement, or service agreement.

When a separate written agreement applies, that agreement will control if it conflicts with these general Terms.

The scope, payment schedule, communication expectations, deliverables, timelines, cancellation rights, intellectual-property rights, and other terms for a specific service may be stated in that separate agreement.

7. Purchases and payments

When you purchase a product or service, you agree to:

  • Provide accurate and current billing information
  • Pay all fees shown at the time of purchase
  • Authorize the applicable payment processor to charge your selected payment method
  • Pay any applicable taxes or transaction fees
  • Comply with any payment schedule stated at checkout or in a separate agreement

Prices may change at any time. A price change will not alter a completed purchase unless otherwise permitted by an applicable agreement or law.

Payments may be processed by third-party providers. We do not directly control those providers’ systems, security, interruptions, or processing practices.

8. Refunds, cancellations, and chargebacks

Refund and cancellation terms may vary by product or service.

The refund or cancellation policy displayed at checkout, on the sales page, in a proposal, or in a separate agreement will apply to that purchase.

Unless a specific offering states otherwise:

  • Digital products and immediately accessible resources are non-refundable after access is provided
  • Completed strategy sessions, consulting calls, and delivered services are non-refundable
  • Fees for work already performed are non-refundable
  • Scheduling changes may be subject to the rescheduling or cancellation terms provided when booking
  • Retainers and ongoing services are governed by the applicable service agreement

Before initiating a chargeback or payment dispute, please contact vanessa@vanessawildeco.com so we have an opportunity to address the issue.

Nothing in this section limits any non-waivable consumer rights that apply under law.

9. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to Vanessa Wilde & Co.

Protected content may include:

  • Website copy
  • Assessments
  • Scoring systems
  • Frameworks
  • Reports
  • Videos
  • Courses
  • Training materials
  • Worksheets
  • Templates
  • Downloads
  • Graphics
  • Photographs
  • Branding
  • Logos
  • Presentations
  • Strategy documents
  • Emails
  • Audio
  • Software and code

This content is protected by copyright, trademark, and other intellectual-property laws.

You receive a limited, personal, non-exclusive, non-transferable, revocable license to access and use content that you lawfully obtain for your own personal or internal business use.

Unless we give you written permission, you may not:

  • Copy or reproduce our content
  • Sell, license, distribute, or share our content
  • Upload our paid materials to shared drives, communities, or databases
  • Create competing products based substantially on our content
  • Remove copyright, trademark, or attribution notices
  • Publish assessment questions, scoring methods, or complete reports
  • Use our content to train artificial-intelligence systems or datasets
  • Present our work as your own
  • Provide purchased materials to clients, team members, or third parties unless the applicable license expressly permits it

Brief quotations may be used when legally permitted and accompanied by appropriate attribution.

10. Your materials and information

You retain ownership of the original materials and information you provide to us.

You represent that:

  • You have the right to provide those materials
  • Their use will not violate another person’s rights
  • The information you provide is accurate to the best of your knowledge
  • The materials do not contain unlawful, infringing, or malicious content

You grant Vanessa Wilde & Co. permission to use materials you provide as reasonably necessary to deliver the requested product or service.

We will handle personal information in accordance with our Privacy Policy.

11. Feedback, testimonials, and reviews

You may voluntarily provide feedback, suggestions, reviews, or testimonials.

We may use general feedback and suggestions to improve our business and offerings.

We will obtain appropriate permission before publicly using personally identifying testimonials, photographs, videos, or case-study information unless that permission is already included in a separate written agreement.

Nothing in these Terms prohibits or penalizes you for sharing an honest review or opinion about your experience. Federal law protects consumers’ ability to provide honest reviews and prohibits standardized contract provisions that restrict or punish them for doing so.

We will not knowingly create, purchase, or publish fake or misleading testimonials or reviews. The FTC’s Consumer Reviews and Testimonials Rule addresses deceptive practices involving fake reviews, testimonial misrepresentations, review suppression, and certain incentives.

12. Acceptable use

You agree not to use the website, assessments, forms, products, or services to:

  • Violate any law or regulation
  • Infringe intellectual-property, privacy, publicity, or other rights
  • Submit false, misleading, fraudulent, or unlawful information
  • Introduce malware, viruses, harmful code, or security threats
  • Attempt to gain unauthorized access to systems or accounts
  • Scrape, mine, harvest, or systematically extract content or data
  • Circumvent security, access, payment, or usage restrictions
  • Impersonate another person or organization
  • Harass, threaten, defame, or harm another person
  • Interfere with the operation of the website or services
  • Use automated systems to overload or misuse the website
  • Use our materials to create a substantially similar competing assessment, product, program, or service
  • Use our content for unlawful, deceptive, or misleading purposes

We may restrict or terminate access when we reasonably believe these Terms have been violated.

13. Third-party services and links

Our website and services may use or link to third-party platforms, including website hosts, payment processors, scheduling tools, email platforms, video providers, client-management systems, social-media platforms, analytics providers, and document-storage services.

These may include Systeme.io, Squarespace, HoneyBook, Loom, Google services, payment processors, and other providers.

We are not responsible for the availability, content, privacy practices, security, accuracy, or conduct of third-party services.

Your use of a third-party platform may also be governed by that provider’s terms and policies.

14. Website availability

We aim to keep the website and related resources available, but we do not guarantee uninterrupted or error-free access.

The website or a service may be interrupted because of:

  • Maintenance
  • Software or hosting issues
  • Third-party outages
  • Security concerns
  • Internet disruptions
  • Updates
  • Events outside our reasonable control

We may update, modify, suspend, or discontinue any part of the website or a free resource at any time.

15. Privacy

Your use of the website and submission of personal information are also governed by our Privacy Policy.

The Privacy Policy explains what information we collect, how we use it, and the choices available to you.

16. Electronic communications

By visiting the website, submitting an online form, making a purchase, or communicating with us electronically, you consent to receive relevant records and communications electronically.

These may include:

  • Assessment results
  • Purchase confirmations
  • Appointment communications
  • Service notices
  • Agreements
  • Invoices
  • Policy updates
  • Requested resources
  • Marketing emails, where permitted

Arizona law recognizes that parties may agree to conduct transactions electronically based on the context and their conduct.

You may unsubscribe from marketing emails through the unsubscribe link provided in those emails. Administrative or transactional communications may still be sent when necessary to fulfill a request, purchase, or contract.

17. Disclaimer of warranties

To the fullest extent permitted by law, the website, assessments, content, products, and free resources are provided on an “as is” and “as available” basis.

We make no express or implied warranties regarding:

  • Accuracy
  • Completeness
  • Availability
  • Reliability
  • Suitability
  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Specific results

We do not warrant that the website will be uninterrupted, secure, error-free, or free from harmful components.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

18. Limitation of liability

To the fullest extent permitted by law, Vanessa Wilde & Co. and its owners, employees, contractors, representatives, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of the website, content, assessments, products, or services.

This includes, where legally permitted:

  • Lost revenue
  • Lost profits
  • Lost opportunities
  • Lost data
  • Business interruption
  • Reputational harm
  • Decisions made based on educational content or assessment results

To the fullest extent permitted by law, our total liability for a claim related to a paid product or service will not exceed the amount you paid directly to Vanessa Wilde & Co. for the specific product or service giving rise to the claim during the six months preceding the event.

For a claim related solely to free website content or a free resource, our total liability will not exceed $100.

Nothing in these Terms excludes liability that cannot legally be limited or excluded.

19. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Vanessa Wilde & Co. and its owners, employees, contractors, representatives, and agents from third-party claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your unlawful use of the website or services
  • Your violation of these Terms
  • Your infringement of another party’s rights
  • Materials or information you provide
  • Your misuse or unauthorized distribution of our content

This obligation does not apply to the extent a claim results from our own unlawful conduct or gross negligence.

20. Termination

We may suspend or terminate access to the website, products, resources, or services when:

  • These Terms are violated
  • Payment obligations are not met
  • Use is fraudulent, unlawful, abusive, or harmful
  • Continued access creates a security or legal risk
  • A separate service agreement permits termination

Termination does not eliminate payment obligations or provisions that are intended to survive termination, including intellectual-property, limitation-of-liability, indemnification, dispute, and governing-law provisions.

21. Governing law and venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Unless a separate written agreement provides otherwise, legal proceedings arising from these Terms or use of the website will be brought in a state or federal court with appropriate jurisdiction located in Maricopa County, Arizona.

Arizona’s superior court is the state’s general-jurisdiction court and operates through locations in each county.

You and Vanessa Wilde & Co. consent to the personal jurisdiction and venue of those courts, except where applicable law requires otherwise.

22. Changes to these terms

We may update these Terms from time to time.

The updated version will be posted with a revised “Last updated” date and will become effective when posted unless otherwise stated.

Your continued use of the website after updated Terms are posted indicates acceptance of the revised Terms.

Changes to an existing paid service will remain subject to any separate signed agreement governing that service.

23. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be modified or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

24. No waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when provided in writing by an authorized representative of Vanessa Wilde & Co.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, business sale, restructuring, or transfer of substantially all relevant business assets.

26. Entire agreement

These Terms, the Privacy Policy, and any applicable checkout terms, proposal, contract, or service agreement constitute the agreement between you and Vanessa Wilde & Co. regarding the applicable subject matter.

A specific written agreement will control over these Terms if the documents directly conflict.

27. Contact us

Questions about these Terms may be sent to:

Vanessa Wilde & Co. Surprise, Arizona 85379 Email: vanessa@vanessawildeco.com